Customer Services
At NBN Infusions & Respiratory we feel you are the most important factor in our success. We will do everything in our power to make sure you get the service you deserve. Because our only focus is 100% Sleep Apnea we can provide our CPAP and BiPAP® customers with our undivided attention. We will accept no less than 100% customer satisfaction. We have one full time employee designated to follow up with you the entire time you are on CPAP or BiPAP® Therapy. We continuously try to improve our services to you, and want your input.
Here are some advantages you have choosing NBN:
- Trained Respiratory Therapist to provide all patient care
- Knowledgeable, courteous and helpful CSR staff
- State-of-the-art CPAP & BiPAP® equipment
- Largest selection of all the latest mask styles and options
- Mask fitting and guarantee program
- Masks kit program
- UPS Direct dropship program for replacement supplies
- Home visits
- Private fitting rooms
- Patient referral programs
- Monthly product specials
- Options for traveling, camping and trucking customers
Here are some advantages your doctors have choosing NBN:
- Easy and effortless referral process
- Flexibility on working with special patient circumstances
- Respiratory therapist performs all set-ups
- Nocturnal pulse oximetry evaluation
- Thorough patient education
- Detailed assessments
- Quarterly compliance reports and summary data
- Auto titration program
- Training programs with CEU credits
- Quality assurance liaison to meet all your needs
- Active involvement in all sleep awareness programs
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